Packages

We have a safe, robust and tailored recruitment process which is always followed when building your team. One of the most important things to us is that we work closely with you to recruit and develop a bespoke and committed team, who are able to deliver the level of support you require. We always take into consideration your individual personality, interests, rehabilitation goals, and ensure that you and your support workers have common ground to build upon, to develop a professional working rapport.

Before commencing work with Steps Ahead Care & Support, all staff must meet our minimum requirements in regard to experience, training and of course safety checks. We will always embark our staff on extra training courses more specialised to your support, as this will enable them to support you to reach your full potential.

If you are interested in considering Steps Ahead Care & Support as an addition or alternative to your current provider please contact our professional, friendly and experienced team at our Head Office on 01752 547257 or email admin@stepsaheadsupport.co.uk

Our main aim at Steps Ahead Care & Support is to promote your independence by empowering you to reach your full potential. We understand that everyone's goals are different, and regardless of how small or large they may seem, everyone's goals are considered with the same importance and we will work with all involved to help you achieve and celebrate these. 

It is imperative that to enable you to achieve your goals, that you receive continuity of support. This not only helps in building positive and trusting working relationships, but also ensures that the strategies that have been implemented as part of your rehabilitation goals can be followed consistently, support staff can then monitor developments and feedback to the therapy team to further develop strategies and goals. 

Our goal is to safely reduce the level of support we provide, this will be assessed and phased at your pace to ensure that you have the confidence and strategies in place to be independent and safe in the planned goal. We will ensure repetition in how support is delivered to further support independence, whether this is in your personal care routine, meal prep, or taking exactly the same route on a journey, it is imperative that all the team work in exactly the same way. 

We always look at various ways we can safely reduce the level of support, and we are proud to say we have been successful on many occasions. Some examples are introducing assistive technology, which is linked to our 24 on-call service. This ensured the client was safe and had the confidence for us to cease overnight support, and also gave them the freedom of having valuable time without support.  Another example is sending text reminders to a client as a reminder to take medication, who then texts back a confirmation, many trials are taken place to ensure that this is a safe way of working before implementation.  

It is important that our clients feel valued, listened to and have someone they know to talk to regarding their support. Every client who uses our service will have a designated Care Manager and Care Coordinator, who will work alongside them, the support team and their therapy team, this will ensure that professional working relationships can be developed, and consistency and thorough communication is maintained.

We support and encourage the people we support to make informed choices and decisions regarding further education and suitable employment, we have successfully supported clients through University and both voluntary and paid employment.