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Here with you every step of the way

Bespoke, clinically informed care & support specialising in Acquired Brain Injury, Traumatic Brain Injury, Spinal Injury, Behaviours of Concern and Co-morbid Disorders in adults and children.

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Who We Are

At Steps Ahead Care & Support, we provide specialist, person-centred care for people with complex needs across England — built around trust, consistency, and the belief that great care should enable life, not limit it.

We support individuals, families, and professionals with tailored care packages that evolve over time. From rehabilitation-led support and day-to-day care, to holidays, events, and life’s bigger moments, our role is to make the right support feel possible, reliable, and genuinely empowering.

Our Story

What Makes Us Different

  • People enjoying a music festival outdoors on a sunny day, with a large stage and crowd in the background. Two women are in the foreground, one sitting in a motorized wheelchair and the other standing beside her, both smiling and posing for the photo.

    A Different Kind of Care Partner

    We believe outstanding care comes from curiosity, commitment, and a willingness to find solutions — not barriers. We don’t just provide care; we actively shape it around people’s goals, lives, and potential.

  • Group of five women standing behind a booth with promotional materials for Steps Ahead Care & Support at a convention or event. The booth has a white tablecloth with the company logo and slogan, and various pamphlets, signs, and a basket with rolled-up items on display. Background features colorful circular graphics and banners.

    Always Available, Always Responsive

    We operate a 24-hour on-call service for both clients and staff, providing reassurance, rapid decision-making, and consistent oversight — whenever it’s needed.

  • Two women smiling near a golf cart outdoors, one holding a small dog, with trees and a golf course in the background.

    Care Teams Built Around People

    We take a bespoke recruitment approach, matching staff not only on skills and experience, but on personality, values, and compatibility. Each client is supported by designated care teams, promoting trust, consistency, and meaningful relationships.

  • A man with a beard, wearing a brown jacket, stands in front of a large monitor displaying colorful pie charts and data, while holding a silver MacBook laptop.

    Clear Outcomes, Transparent Reporting

    We use robust outcome monitoring and reporting systems to track progress and inform decisions. This allows us to deliver clear, data-driven insights for families, MDTs, deputies, and commissioners — including within complex and litigation-funded packages.

  • A woman in a wheelchair holding a wooden stick above her head, with a man standing next to her holding the other end of the stick, both smiling in an indoor setting.

    Focused on Progress, Not Just Support

    Our care is underpinned by a rehabilitation-led model, with a strong focus on goals, outcomes, and increasing independence wherever possible. We work closely with MDTs to ensure care complements wider rehabilitation plans.

Our Approach

  • A man in a wheelchair holding a badminton racket inside an indoor sports hall with blue walls and a wooden floor.

    A Personal, Can-Do Approach

    We work closely with families, deputies, and professionals — always asking how can we make this work? rather than defaulting to no. This proactive mindset, combined with a genuinely personal approach, is what many people say makes us different.

  • Three people sitting around a conference table in an office, discussing data on a monitor and a laptop, with glass walls and windows in the background.

    Technology That Adapts to People

    We actively develop our own technology systems, shaped by the needs of our clients and teams. This enables more tailored support, clearer communication, and better visibility of outcomes across each individual journey.

  • A man and woman enjoying paddleboarding at a park. The woman is sitting on an orange and blue paddleboard, smiling at the camera, wearing sunglasses, a black hoodie, and a life jacket. The man is standing in the water with a paddle, wearing a red and white shirt, and black pants. There are benches, a grassy area, and children playing in the background.

    Thoughtful, Positive Risk-Taking

    We believe growth often comes with risk — when managed well. Through careful planning and collaboration, we support positive risk-taking, enabling clients to achieve things that once felt out of reach. Many of our most meaningful successes have come from this approach.

  • Two people posing in front of a large surfboard display with a sign that says 'Board Masters'. One person is standing and the other is sitting in a power wheelchair. The standing person has long braided hair, is smiling, and holding a water bottle. The person in the wheelchair has tattoos, a hat, and is wearing sunglasses.

    Supporting Life Beyond the Everyday

    We regularly support clients to go on holidays, attend festivals, and take part in meaningful events — bringing together planning, staffing, and risk management so experiences feel possible, not overwhelming.

  • I have worked with Steps Ahead for over 10 years now and use them with most of my clients. They have proven that they are able to grow and develop as a team overcoming initial teething problems collaboratively and constructively.

    Emma Merriman, Brain Injury Case Manager

  • Steps Ahead came highly recommended to me as case manager and although I have only had involvement with them for some 6 months, I have found them to be very proactive and professional and they have certainly provided good matches with my client.

    Jenny Atkinson, Case Manager

  • They always manage to match up personal assistants with the client which is so important. Their attention to detail when it comes to the client has been excellent and the whole backroom team have a lovely caring approach, and nothing is ever too much trouble.

    Helen Downes, Case Manager & Occupational Therapist

  • “I would like to say how happy and impressed my wife and I were with the team from Steps Ahead. The Agency were involved in the transition period delivering 24hr enabling care to our son Ryan when he was changing to a new agency.

    Rob & Lin Chilvers, Agency Clients

  • I cannot express my thanks enough for all of the support and hard work done by Casey and the Steps Ahead team to build a bespoke package of 24-hour support for my complex client and transition the client's care to their service. "

    Traci-Ann Shepherd, Brain Injury Case Manager

  • Steps Ahead enabled C to come home and start his journey of recovery. The team - Steps Ahead were very supportive. AMAZING, kind, considerate and professional -choosing staff of similar age, personality and interests to C. Guiding us through the first few months (and beyond). "

    Louise & Clive, Parents

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    Monet Goode

    FOUNDER

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

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    Emmett Marsh

    DESIGN DIRECTOR

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

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    Eleanor Parks

    SUSTAINABILITY DIRECTOR

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

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